By Sunny Simon
As a career coach, I prepare clients for interviews by taking them through a series of behavioral queries. Behavioral interviewing techniques are a common practice used by companies. The premise being, past behavior predicts future performance. When presented with a question, job applicants should without hesitation launch into an answer detailing a specific situation, the action taken and the outcome.
Recently I asked this key behavioral question to my client Madeline: Explain how you handle conflict by providing me with an example. As I listen for her moment of truth, certain winning characteristics become evident.
Madeline told me about a recent conflict. Her answer demonstrated a key trait of a successful person. She possessed the ability to remain calm. Obviously this requires a certain degree of discipline when an angry boss or frustrated client is in your face. Think about it. The aggravated party is probably speaking five decibels above normal and perhaps poking an accusatory finger directed at you.
Diffusing an encounter takes a bit of multi-tasking. Remaining calm requires more than presenting a solemn somber expression. Madeline explained she gave the other party an opportunity to vent, nodding at times in acknowledgment while actively listening and mentally unraveling the problem. Operative phrase here is active listening, another key attribute of winners.
Madeline’s next action revealed where the rubber meets the road. In a soft but clear voice, she explained away a few misconceptions and half truth assumptions espoused by the other party. By maintaining composure and listening carefully she was able to speak her truth in a manner that neutralized the situation. Then she actively sought out common ground and suggested a solution.
My client aced the answer. If this were an actual interview situation, Madeline clearly illustrated how she rose to the challenge by her exhibiting problem solving, communication and interpersonal skills. The interviewer gets a clear picture of her skills and determines if she is the right fit for the position and company culture.
If you are preparing for an interview, work on practice behavioral questions. Ask a trusted friend or colleague to assist by offering a critique. Create interesting answers by giving a clear description of the situation detailing a beginning, middle and complete ending while showcasing the skills used and the value you added. Most importantly, be honest. You want the company to select you for who you are. Don’t be an actor, be authentic. After some practice you can skillfully exhibit your communication skills and land the job you desire.
Sunny Simon is the owner of Raise the Bar High Life and Career Coaching. More about Sunny at www.raisethebarhigh.com
